STUDIO POLICIES
GRIPPED SOCKS REQUIRED
Gripped socks are required in all CARVE classes. No exceptions will be made. We offer a variety of styles and sizes for purchase at the studio.
TENNIS SHOES REQUIRED
Athletic footwear (tennis shoes, sneakers, etc.) is required in all CLIMB classes. This is a non-negotiable safety measure—your well-being comes first!
FIRST-TIME CLIENTS MUST ARRIVE 15 MINUTES EARLY
First time at ROAM? Please arrive at least 15 minutes prior to your scheduled class. This allows time for check-in, waiver completion, orientation, and a chance to meet your instructor. Arriving less than 5 minutes before class may result in forfeiture of your spot for safety reasons. If this happens, your class will be returned to your account to reschedule.
STUDIO OPENS 15 MINUTES BEFORE CLASS + DOORS LOCK AT START TIME
The studio opens 15 minutes before class begins. Doors lock at the scheduled class time, and no late entries will be permitted. Please plan ahead to avoid being locked out. Late arrivals are subject to our late cancel and no-show fees.
LEAVING CLASS EARLY
We kindly ask that you stay for the entire class. If you must leave early, notify your instructor in advance so they can place you in a spot that minimizes disruption.
BOOKING WINDOW
Booking opens every Sunday at 12 p.m.:
Founding Members: Up to 30 days in advance
Unlimited & Auto-Pay Members: Up to 14 days in advance
Class Pack Holders & Drop-Ins: Up to 7 days in advance
CLASS CANCELLATION & NO-SHOW POLICY
Due to limited spots and high demand, we ask you to respect our cancellation policy:
Cancellations must be made via the ROAM app or Momence at least 8 hours before class.
No cancellations via text, email, or phone will be accepted—no exceptions.
Unlimited Memberships:
Class Pack/Limited Monthly Memberships:
Switching to a different class on the same day still counts as a late cancel for the original reservation.
Illness or weather-related absences are still subject to these policies.
WAITLIST POLICY
Waitlists are active up to 1 hour before class. If a spot opens:
You’ll be auto-added and notified via email/text up to 60 minutes before class.
You’re responsible for removing yourself from the waitlist if you no longer wish to attend.
Be mindful of early morning classes—remove yourself before bed if you don’t want to be added overnight.
If added from the waitlist and you don’t attend, late cancel or no-show fees apply.
MEMBERSHIP TERMS
By purchasing a membership, you authorize ROAM to charge your card every 28 days. Membership fees may increase at our discretion. You are responsible for keeping your payment information current.
Memberships may be suspended for missed payments. We reserve the right to cancel any membership with 30 days’ written notice, or sooner if cause is given.
All class packs, single classes, and memberships are non-transferable unless otherwise noted.
MEMBERSHIP HOLDS
Memberships may be placed on hold for 2 to 4 weeks, up to twice per calendar year.
$40 hold fee applies per instance
Medical holds require a doctor’s note
Founding Member Memberships are not eligible for holds
MEMBERSHIP CANCELLATION
All memberships have a 3-month minimum commitment. After that:
CLASS PACKAGE EXPIRATION
Standard class packs expire in 12 months. Promo packs may have different timelines, which will be clearly stated at purchase.
ALL SALES FINAL
All purchases—memberships, class packs, gift cards, apparel, and events—are final sale, non-refundable, and non-transferable.
FOOD & DRINK IN STUDIOS
Only water in a sealed container is allowed in the CLIMB and CARVE rooms. All other food and beverages must stay in the cubby area.
NO GLASS
Glass bottles and jars are not allowed in class. This is a safety hazard in both dark rooms and sock-only settings.
AGE REQUIREMENT
Participants must be 14 or older. Clients under 18 require a parent-signed waiver.
PREGNANCY PRECAUTIONS
If you’re pregnant, consult your doctor before class. With medical clearance:
Arrive early and notify your instructor for necessary modifications
Modern Pilates is recommended for those not new to the practice
Climb is safe to take at your own pace—always listen to your body
INSTRUCTOR & CLASS CHANGES
We reserve the right to change instructors or cancel classes without notice. These changes do not qualify for refunds.
WAIVER & RELEASE
All clients must have a signed waiver on file before participating in class.
ACCOUNT QUESTIONS
For account help, email [email protected].We do not manage account issues in person, by phone, or via text to ensure accuracy.
