STUDIO TERMS AND POLICIES
ASSUMPTION OF RISK AND RELEASE
By participating in any class or activity at ROAM STUDIO (“ROAM”), you acknowledge and agree to the following:
You further agree to comply with ROAM’s cancellation and attendance policies outlined below.
GRIPPED SOCKS REQUIRED IN CARVE
Gripped socks are required in all CARVE classes and can be purchased at the studio if you forget to bring your own.
A MAT TOWEL IS REQUIRED IN SCULPT
A mat towel is required in all SCULPT classes and can be rented at the studio if you forget to bring your own.
FIRST-TIME CLIENTS MUST ARRIVE 10 MINUTES EARLY
All first-time clients must arrive at least 10 minutes prior to their scheduled class time. This allows time for check-in, waiver completion, studio orientation, and an introduction to your instructor and equipment.
For safety reasons, clients arriving less than 5 minutes before class may not be admitted into class, as there may not be enough time for proper orientation.
STUDIO ACCESS + LATE ENTRY POLICY
The studio opens 15 minutes before class begins.
Please plan ahead and allow time for parking and check-in. Late arrivals are subject to applicable late cancel and no-show fees.
LEAVING CLASS EARLY
We kindly ask that clients remain for the full class experience whenever possible. If you need to leave early, please notify your instructor before class begins so we can place you in a location that minimizes disruption to the room.
BOOKING WINDOW
CLASS CANCELLATION + NO-SHOW POLICY
Due to limited spots and high demand, we ask that all clients respect our cancellation policy.
All class cancellations must be made through the Momence app at least 8 hours prior to the scheduled class start time.
Cancellations made via text, email, social media, or phone call will not be accepted.
Switching into another class on the same day still counts as a late cancellation for the original reservation. Illness, traffic, weather, work conflicts, or scheduling issues remain subject to these policies.
Any discrepancies regarding late cancel or no-show fees must be emailed to hello@roamstudio.co within 48 hours of the scheduled class time.
WAITLIST POLICY
Waitlists are active up to 1 hour (60 minutes) before class. If a spot opens:
You’ll be auto-added and notified via email/text up to 60 minutes before class.
You’re responsible for removing yourself from the waitlist if you no longer wish to attend. Be mindful of early morning classes. Remove yourself before bed if you don’t want to be added overnight.
If added from the waitlist and you don’t attend, late cancel or no-show fees apply.
MEMBERSHIP TERMS
By purchasing a membership, you authorize ROAM to charge your card every 28 days. Membership fees may increase at our discretion. You are responsible for keeping your payment information current.
Memberships may be suspended for missed payments. We reserve the right to cancel any membership with 28 days’ written notice, or sooner if cause is given.
Recurring memberships: Bill automatically based on the plan interval. All charges are final once processed.
MEMBERSHIP HOLDS
Memberships may be placed on hold for 2 to 4 weeks, up to twice per calendar year.
$40 hold fee applies per instance
Medical holds require a doctor’s note
Founding Member Memberships are not eligible for holds
MEMBERSHIP CANCELLATION
All memberships have a 3-billing cycle minimum commitment.
After that: Cancel with14 days’ written notice by emailing hello@roamstudio.co
Include your reason to help us process it quickly. Any membership dues remaining will be processed at the time of cancellation.
CLASS PACKAGE EXPIRATION
Standard class packs expire in 12 months. Promo packs may have different timelines, which will be clearly stated at purchase.
ALL SALES FINAL
All purchases— Memberships, class packs, gift cards, apparel, and events are final sale, non-refundable, and non-transferable.
Any discrepancies in charges from late-cancel or no-show fees must be disputed within 48 hours of the charge in question. There are no exceptions.
Clothing may be exchanged only if unworn and with tags attached.
FOOD & DRINK IN STUDIOS
Only water in a sealed container is allowed in the CLIMB and CARVE rooms. All other food and beverages must stay in the cubby area.
NO GLASS
Glass bottles and jars are not allowed in class. This is a safety hazard in both dark rooms and sock-only settings.
AGE REQUIREMENT
Participants must be 14 or older. Clients under 18 require a parent-signed waiver.
PREGNANCY PRECAUTIONS
If you are pregnant, please consult with your physician prior to attending class. With medical clearance, both CARVE and SCULPT can be modified throughout pregnancy.
We ask that pregnant clients arrive early and notify their instructor before class so appropriate modifications can be provided.
If you are new to Modern Pilates, we do not recommend beginning CARVE during pregnancy. CARVE is a technique-driven, mind-body workout that requires understanding of the reformer, movement patterns, and core engagement in order to safely modify exercises throughout each trimester.
Core and supine modifications will be required as pregnancy progresses, particularly after the first trimester.
SCULPT may be taken during pregnancy, even as a beginner, with modifications taken as needed. Clients should expect modifications during core-focused movements, prone work, and exercises performed in a supine position.
As always, listen to your body and take breaks whenever needed.
INSTRUCTOR & CLASS CHANGES
We reserve the right to change instructors or cancel classes without notice. These changes do not qualify for refunds.
WAIVER & RELEASE
All clients must have a signed waiver on file before participating in class.
ACCOUNT QUESTIONS
For account help, email hello@roamstudio.co.
We do not manage account issues in person, by phone, or via text to ensure accuracy.
By creating an account, making a purchase, and/or attending class, you confirm that you have read, understand, and agree to the Terms & Policies above.
