We are located at 6633 Roswell Road, Sandy Springs, GA 30328. We’re in the same shopping center as Publix, across from Hardees.

All sales are final and non-refundable.

All memberships will auto-renew every thirty (30) days.

We do not offer refunds for unused classes and they do not rollover. Memberships and class packs are non-transferrable.

You may put your membership on hold anytime for a minimum of 2 weeks and a maximum of 1 month, with a maximum of 2 holds per calendar year. There is a $40 hold fee in each instance. We make exceptions to this policy for medical holds only and require a doctor’s note. Founding Member Memberships are not eligible for membership holds.

If you wish to cancel your membership, please email the studio at least seven (7) days before your membership renewal date. If notice is not given within seven (7) days of the renewal date, you will be obligated to pay another month. No refunds.

Cancellations will take effect at the beginning of the next billing cycle; no refunds if your membership has already renewed.

If you wish you upgrade or downgrade your membership, please reach out via email at [email protected]

All sales are final and non-refundable.

All class packs have an expiration date of one (1) year.

Non-transferrable.

We use Momence as our booking platform. You can book classes right up until the class start time on through the website, or Momence App. If you aren’t able to book a particular class, it’s because the class is full. We recommend booking in advance to secure your spot.

When signing up for and purchasing classes, you are signing up for and paying for class times, not instructors. Our schedule is subject to change without notice. We do not waive fees or return classes for instructor and schedule changes.

You are able to cancel your class on the Momence App, or through the website. We do not accept cancellations via phone or email.

Due to the limited number of spaces available in each class, all group classes require an 8-hour cancellation notice.

All clients with an Unlimited Membership (Monthly Unlimited, Founder’s Unlimited, 2-Weeks Unlimited) will be charged a $20 late cancellation fee if the cancellation occurs within 8 hours of the class start time.

All clients with a Class Pack or Monthly Limited Membership (Single Class, 5 pack, 10 pack, 20 pack, 4 pack membership, 8 pack membership) will lose the class if the cancellation occurs within 8 hours of the class start time.

All clients: failure to show up for your booked class without canceling will result in a $30 no show fee and you will lose the class.

If you book a class but come to a different class that day, the cancellation policy still applies for the missed class, even if the teacher is the same. There are no exceptions to this rule.

All fees are non-refundable.

Late cancellations or no shows due to illness or inclement weather still follow our normal cancellation policy so please plan accordingly.

If you wish to show up for an earlier class than what you have scheduled, we request that you late cancel the already booked class and rebook your new class before you arrive at the studio. You will be charged the late cancellation fee or will lose the class you canceled depending on your membership/package option (see cancellation policy).

You are able to move a class you signed up for to a different time, but you will still be charged a cancellation fee or lose the class if the move occurs outside of our cancellation window, even if the teacher is the same for the new class you are booking.

We do not offer refunds. Beauty and grip socks are final sale. Clothing may be exchanged for another item if unworn and MUST have the tags attached. There are no exceptions.

Welcome! We’re so glad you chose to ROAM with us 🙂 Please arrive at the studio no later than 15 minutes prior to scheduled class time so you can check in, complete a waiver, get oriented and meet your instructor who will give you an introduction and ask about injuries or other concerns prior to class. If you come less than 5 minutes before class, your instructor may not have adequate time to orient you and you may be turned away. Yes, it’s a bummer, but our goal is to keep you safe while providing a kickass experience! The class will be credited back to your account to reschedule for another time. Please bring grip socks for  CARVE class, or wear sneakers for a CLIMB class.

Grip socks (CARVE), water/ water bottle, sneakers/tennis shoes (CLIMB), towel (optional)

Yes, there is plenty of free parking available in front of the studio!